Privacy Policy

1. Collection and Use of personal data

a. We will only use or disclose your personal data with your consent or as authorized by applicable laws and regulations. The personal data collected may include:



Date of Birth

Home/ Delivery Address

Email Address

Contact Number

Member ID

b. By creating an online account with us (whether directly or on your behalf) or purchasing any Products/services via THATNATUREWORLD online, you consent to our collection, use and disclosure of your personal data for any or all of the purposes specified below:

Administer, maintain, update and/or process your online account with THATNATUREWORLD 

Provide the Products or services purchased from us online (and for all other matters relating to such purchase, including following up with you on Product/service delivery)

Verify and carry out financial transactions in relation to payments made for online purchases from THATNATUREWORLD

Managing, investigating or responding to feedback, request, claims or complaints provided or made by Customer

Audit the downloading of data from our website

Improve or customize the layout or content of our website

Identify visitor to our website; and making such disclosures as may be required for: (i) any of the above purposes; (ii) as required by law; (iii) as requested by any law enforcement or government or regulatory authority; or (iv) in respect of any queries, feedback, complaints or claims made by you, or any potential data breach or leakage.

c. With your consent, we may collect, use and disclose your personal data for any or all the purposes specified below:

Deliver marketing or promotional materials relating to our Products, services or special offers (and other information which you have requested)

Inform you of updates to this website

Provide information or services relating to our Products, promotions or offers; or

Conduct market surveys, research or data mining to provide you with a more personalized experience in respect of our website, mobile applications, Products, services and/or your online membership account with us.

You agree that we may disclose, transfer and share (whether in Singapore or abroad) your personal data amongst the Business Units and/or direct holding company ( including but not limitation to FFG Global Pte Ltd and Whizmeal Pte Ltd (“Affiliate”)) for the purposes in this Privacy Policy, including (without limitation) storing, processing and enabling access to your personal data under a single Customer database used by us (across our organization and all Business Units) and our Affiliate.

d. You further agree that we may disclose and transfer (whether in Singapore or abroad) your personal data to our Affiliate (defined above), and/or to third party services providers engaged by us to provide:

Customer database management services,

Customer contact services (and service providers may contact you regarding promotions, Products rewards, vouchers and redemption letters and Customer service on behalf of us),

Secure data disposal services,

Any assistance in relation to the provision of our Products or services to you (including, without limitation, processing, effecting and verifying sales, orders, refunds and/or exchanges relating to Products available for sale in our stores or through our website, and other Customer service),

Hosting, maintenance and/or support services in respect of our website, mobile applications and/or your online account; and/or

Any other front-end, back-end or ancillary services required directly or indirectly to enable us to carry out any of the purposes specified at Paragraphs a and c (or a directly related purpose) ("Third Party Service Providers").

These Third-Party Service Providers are under a duty of confidentiality to us and/or our Affiliate and are only permitted to use your personal data in connection with the purposes specified in this Privacy Policy, and not for their own purposes (including direct marketing).

e. Your personal data will be retained by us and will be accessible to our authorized employees, our Affiliate and Third-Party Service Providers engaged by us for any of the purposes stated in this Privacy Policy. You authorize us to (a) disclose all or any of your personal data to such third parties, and (b) collect your personal data from any other sources available to us (including credit referral agencies).

f. Insufficient or incorrect personal data provided to us by you may result in delays or failure in providing the Products or services purchased by you.


2. Confidentiality of personal data

a. Personal data provided to us by Customer or visitor to this website will be kept confidential and will only be disclosed for the purposes stated in this Privacy Policy. We may disclose personal data to third parties who perform certain tasks relating to the provision of our Products or services to our Customer or to visitors to THATNATUREWORLD E-commerce. All such third parties are required by us to use the personal data strictly to provide the Products or services and are required to maintain the confidentiality of the personal data.

b. Any questions, comments, suggestions or information (other than personal data) sent or posted to THATNATUREWORLD E-commerce by Customer or visitor will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We may use, reproduce, disclose, transmit, publish, broadcast or post elsewhere such information in connection with the development, manufacture and marketing of Products or services, to meet the needs of our Customer or visitor or for any other purpose.

c. We will only disclose your personal data without notice to you if required to do so by law, or in the good faith belief that such disclosure is necessary to:

Comply with legal process, or under compulsion of an order of court or governmental agency served on us or FFG Global Pte Ltd and Whizmeal Pte Ltd

Protect our rights, property or safety or that of or FFG Global Pte Ltd and Whizmeal Pte Ltd, its employees, Customer, visitor or others

d. This Privacy Policy applies only to personal data collected via THATNATUREWORLD  E-commerce. We are not responsible for the privacy practices or policies of other websites accessible via thatnatureworld E-commerce. By activating a link (e.g. by clicking on the banner of an advertiser), you leave THATNATUREWORLD E-commerce and we do not have control over any personal data or any other information you give to any other person or entity after you have left this website.

e. The Terms of Use and the provision of our services shall be governed by and construed in accordance with the laws of Singapore without reference to Singapore conflict of laws rules, and any dispute arising out of the Terms of Use and our services shall exclusively be submitted to the competent courts in Singapore. Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights.

f. We may amend the Terms of Use at any time by posting a variation on THATNATUREWORLD E-commerce. The latest version of the Terms of Use will supersede all previous versions.